Storage Camden Town Customer Terms and Conditions

These Terms and Conditions apply to all storage and related removal services provided by Storage Camden Town to consumer and business customers within the United Kingdom. By making a booking, using our storage facilities, or engaging any associated removal or transport services, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who requests storage or associated services from Storage Camden Town.

Services means storage services and any related services such as packing, loading, unloading, and transportation reasonably connected with access to or use of our storage facilities.

Goods means the items placed into storage or handled by us during any associated removal or transport service.

Contract means the agreement between the Customer and Storage Camden Town for the provision of Services, comprising these Terms and Conditions and any booking confirmation issued by us.

2. Scope of Services

Storage Camden Town provides storage units and associated services to customers who require secure, temporary or ongoing storage, often in connection with home or office moves, decluttering, or longer-term storage needs. Ancillary services may include collection and delivery of items to and from the storage facility, loading and unloading help, and supply of packing materials. The exact scope of Services will be set out in your booking confirmation.

3. Booking Process

3.1 You may request a quotation for Services by contacting Storage Camden Town and providing accurate information about the nature, volume, and location of the Goods, the desired storage unit size, and any removal-related assistance required.

3.2 Quotations are provided based on the information you supply. If that information is inaccurate or incomplete, we reserve the right to amend or withdraw the quotation, and to adjust charges accordingly.

3.3 A booking is only confirmed when we have accepted your request for Services and issued a booking confirmation. We are not obliged to accept any request and may decline or cancel a booking where we reasonably consider that the Goods or circumstances pose a risk to safety, security, or legal compliance.

3.4 When placing a booking, you must confirm that you have the legal right to store the Goods and that they do not include any prohibited or unsafe items.

3.5 For Services that involve collection or delivery of Goods, you must ensure that suitable access and parking are available at the relevant addresses, and that any restrictions are disclosed to us at the time of booking.

4. Customer Obligations

4.1 You must provide accurate and up-to-date details when making a booking and inform us promptly of any changes that could affect the Services, including changes to access times, addresses, or contact details.

4.2 You are responsible for ensuring that the Goods are properly packed, labelled, and prepared for storage or transport, unless we have specifically agreed to provide packing services. Where we do provide packing services, you must inform us of any fragile or high value items which require special care.

4.3 You must not store or request us to transport any items that are prohibited under these Terms and Conditions or under applicable law. This includes hazardous, illegal, perishable, or environmentally harmful items, as further set out below.

4.4 You must comply with all health and safety instructions and site rules when visiting our storage facilities.

5. Prohibited and Restricted Goods

5.1 You must not store or ask us to handle Goods that are hazardous, illegal, or otherwise unsuitable for storage, including but not limited to: explosives, firearms, ammunition, weapons, flammable or combustible materials, toxic substances, compressed gases, chemicals, asbestos, illegal drugs, counterfeit goods, stolen items, live animals, plants, perishable foodstuffs, biohazardous materials, or waste.

5.2 If we reasonably believe that any Goods are prohibited, unsafe, or illegal, we may refuse to store or transport them, request their immediate removal, or, if necessary, arrange for their disposal in accordance with applicable law. You will be responsible for any costs reasonably incurred as a result.

5.3 You must inform us in advance of any items that require special handling or are of particularly high value, so that we can assess whether they are suitable for storage or transport under our standard arrangements.

6. Payments and Charges

6.1 Charges for storage and associated Services will be set out in your quotation and booking confirmation. Unless otherwise agreed, storage charges are calculated based on unit size and duration, and removal-related services are charged based on time, labour, and distance.

6.2 Payment terms will be communicated at the time of booking. We may require an upfront payment or deposit to secure your booking, with ongoing storage fees payable in advance at regular intervals.

6.3 If you fail to make any payment on the due date, we may charge interest on the overdue amount at the statutory rate permitted under UK law until payment is received in full. We may also suspend access to your storage unit and withhold removal or delivery of Goods until all outstanding sums have been paid.

6.4 All charges are quoted inclusive or exclusive of any applicable taxes as specified in your quotation. You are responsible for paying any taxes or levies that apply.

6.5 We reserve the right to review and vary our storage charges for ongoing arrangements by giving you reasonable prior notice. If you do not agree to the revised charges, you may terminate the Contract in accordance with the cancellation provisions below and remove your Goods from storage.

7. Cancellations, Changes, and Refunds

7.1 You may cancel or re-schedule your booking by giving us notice in accordance with the terms set out in your booking confirmation. Where possible, we will seek to accommodate changes to dates or times, but this cannot be guaranteed.

7.2 If you cancel your booking within a specified period before the agreed start date of the Services, a cancellation charge may apply. Any such charge will be reasonable and reflect the costs and time reserved to provide the Services.

7.3 For ongoing storage arrangements, you may terminate the Contract by providing the notice period stated in your storage agreement and removing all Goods from the unit by the agreed termination date, provided all outstanding charges are paid.

7.4 We may cancel or suspend the Services immediately if you are in material breach of these Terms and Conditions, including non-payment of fees, storing prohibited items, or breaching site rules. In such circumstances, we may require prompt removal of your Goods and may charge reasonable fees in connection with any work or costs incurred.

7.5 Refunds, where applicable, will be processed using the original method of payment, subject to deduction of any sums due to us under the Contract.

8. Access to Storage Units

8.1 Access arrangements, including opening hours and access control procedures, will be communicated to you when you commence storage. Access may be subject to security checks and identification requirements.

8.2 We may occasionally restrict access for maintenance, health and safety, or security reasons, but will seek to provide reasonable notice wherever practical.

8.3 You are responsible for ensuring that your storage unit is properly locked and secured after each visit. You must not share keys, access codes, or other security information with unauthorised persons.

9. Liability and Risk

9.1 All Goods are stored and transported at your own risk. You are strongly advised to arrange adequate insurance cover for the full replacement value of the Goods for the duration of storage and any associated removal services.

9.2 While we take reasonable care to provide secure and suitable facilities, we do not accept liability for loss, damage, or deterioration of Goods unless such loss or damage is directly caused by our negligence or breach of Contract.

9.3 We will not be liable for any loss or damage caused by circumstances beyond our reasonable control, including but not limited to fire, flood, storm, theft by third parties, civil disturbance, or failure of utilities.

9.4 Our total liability for any claim arising under the Contract shall be limited, to the extent permitted by law, to the lower of the cost of repairing or replacing the affected Goods or a reasonable financial cap communicated in your booking confirmation. We will not be liable for any indirect or consequential loss, loss of profits, loss of business, or loss of opportunity.

9.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

10. Waste, Environmental, and Recycling Regulations

10.1 You must not use your storage unit as a general waste disposal site. All waste, packaging, and unwanted items must be removed from the facility by you, unless we have explicitly agreed to provide a waste removal service for an additional charge.

10.2 You must comply with all applicable waste and environmental regulations. This includes ensuring that no hazardous, chemical, or regulated waste is left on site or placed in general waste containers.

10.3 If you abandon Goods or leave waste in your unit or elsewhere on our premises, we may arrange for their removal, recycling, or disposal and charge you for all reasonable costs incurred. If any Goods or waste are identified as requiring specialist disposal under environmental regulations, additional charges may apply.

10.4 We may implement recycling and waste separation procedures at our facilities and ask that you cooperate with any instructions relating to the correct disposal of materials.

11. Customer Default and Lien Over Goods

11.1 If you fail to pay charges when due, or otherwise breach these Terms and Conditions, we may exercise a lien over the Goods stored with us. This means we may retain possession of the Goods until all outstanding sums and costs have been paid in full.

11.2 If amounts remain unpaid after reasonable notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the Goods to recover amounts due. We will apply any proceeds to your outstanding balance and account to you for any surplus, after deduction of reasonable sale and administration costs.

12. Data Protection and Privacy

12.1 We will process your personal data in accordance with applicable data protection laws in the United Kingdom. This may include collecting and using your contact details, payment information, and identification documents for the purpose of managing your booking, providing the Services, and maintaining security at our facilities.

12.2 We may use CCTV and access control systems at our storage facilities for safety and security reasons. By using our Services, you acknowledge that your image and vehicle details may be recorded for these purposes.

13. Complaints and Dispute Resolution

13.1 If you have any concerns or complaints regarding our Services, you should raise them as soon as reasonably possible so that we have an opportunity to address the issue.

13.2 We will handle complaints fairly and promptly and may ask you to provide further details or evidence to help us investigate. Where we agree that we have fallen short of the agreed standard, we will seek to resolve the matter, which may include taking corrective action or offering appropriate compensation, subject to the liability limits set out in these Terms and Conditions.

14. Variations to Terms

14.1 We may vary these Terms and Conditions from time to time to reflect changes in law, industry practice, or the nature of our Services. We will publish updated terms and, where you have an ongoing storage agreement, will give you reasonable notice of any changes that materially affect your rights or obligations.

14.2 If you do not agree to any significant change to these Terms and Conditions for an ongoing arrangement, you may terminate the Contract by giving the required notice and removing your Goods from storage.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or formation, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract, including any question regarding its existence, validity, or termination.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall it prevent any future exercise of it.

16.3 The Contract is between you and Storage Camden Town. No other person shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

16.4 These Terms and Conditions, together with your quotation and booking confirmation, constitute the entire agreement between you and Storage Camden Town in relation to the Services and supersede any prior discussions or representations.