Storage Camden Town Privacy Policy
This Privacy Policy explains how Storage Camden Town collects, uses and protects personal data in accordance with the UK General Data Protection Regulation and related data protection laws. It applies to all customers and prospective customers using Storage Camden Town services in the Camden Town area, including individuals, sole traders and representatives of businesses and organisations.
Who this Privacy Policy applies to
This Privacy Policy applies to anyone who enquires about, books, uses or has used storage or related services provided by Storage Camden Town within the Camden Town area. It also applies to individuals who interact with us in person at our facilities or through other communication methods for the purposes of using or learning about our storage services.
Personal data we collect
We collect and process different categories of personal data, depending on how you interact with us and which services you use. This may include:
Identification details such as full name, date of birth and identification document details where needed for security and verification.
Contact details such as billing address, storage unit address details where applicable, and any other information you choose to provide when communicating with us.
Account and contract information such as customer reference numbers, contract start and end dates, storage unit number, access permissions and service preferences.
Payment and transaction information such as payment method details, billing records, amounts paid, payment dates and related financial information processed for invoicing and accounting purposes.
Security and access information such as CCTV footage in and around our facilities, access control logs, entry and exit records and records of visits or interactions at the site for security, safety and fraud prevention.
Communication records such as notes from conversations on site, records of any complaints or queries and related correspondence.
How we collect your personal data
We collect personal data directly from you when you request a quote, make a booking, sign a contract, make a payment, visit our facilities or contact us with questions or feedback about our services. We may also receive personal data from third parties when this is necessary to provide our services, for example where an authorised representative acts on your behalf or where payment service providers confirm a transaction.
Lawful bases for processing
We only process your personal data when we have a lawful basis to do so. Depending on the situation, we rely on the following lawful bases:
Performance of a contract: We process personal data that is necessary to provide our storage services, manage your account, take payment, communicate with you about your booking and fulfil our contractual obligations.
Legal obligations: We process certain personal data to comply with legal and regulatory requirements, for example maintaining accounting records, handling tax obligations and cooperating with law enforcement or regulatory authorities when required.
Legitimate interests: We use personal data where this is necessary for our legitimate business interests and where your rights and freedoms do not override those interests. This may include ensuring the safety and security of our premises through CCTV and access logs, preventing fraud, improving our services, managing our relationship with you and handling customer queries and disputes.
Consent: In limited circumstances, we may rely on your consent, for example if we send you certain types of optional marketing communications. When we rely on consent, you can withdraw it at any time.
Purposes for which we use personal data
We use your personal data for the following purposes:
To provide and manage storage services, including setting up your storage unit, managing your access and administering your account.
To process payments and manage billing, invoicing, refunds and financial reporting.
To maintain the security and integrity of our facilities, including monitoring via CCTV, controlling access to units and investigating incidents.
To communicate with you about your booking, service updates, changes to our terms, policy updates and service interruptions.
To respond to enquiries, complaints and disputes and to provide customer support.
To comply with legal and regulatory obligations, including tax, accounting and record-keeping requirements.
To protect our legitimate business interests, such as preventing fraud, collecting debts, defending legal claims and improving our services.
Data retention
We keep personal data only for as long as necessary for the purposes for which it was collected, and to meet legal, accounting or reporting requirements. The exact retention period will vary depending on the type of data and the applicable laws.
Customer account and contract information is generally retained for a period after the end of your relationship with us, to resolve any disputes, answer queries about past services and comply with legal obligations. Payment and financial records are kept for the period required by tax and accounting laws. CCTV footage and access logs are kept for a limited period necessary for security and incident investigation, unless a longer retention period is required in connection with a particular incident, claim or legal process.
Data processors and third party recipients
We may share your personal data with selected third party service providers who act as data processors on our behalf. These processors only process personal data under our instructions and for the purposes described in this Privacy Policy. They are required to implement appropriate technical and organisational measures to protect your data.
Typical categories of processors include providers of payment processing and merchant services, customer management and billing systems, secure data storage and backup services, security and CCTV system providers and professional advisers such as accountants or legal advisers where this is necessary for our operations.
We may also share personal data with third parties acting as independent controllers, where this is necessary to comply with the law or to protect our legitimate interests, for example with law enforcement agencies, regulatory bodies or debt collection agencies, in accordance with applicable legal requirements.
International transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data receives an equivalent level of protection. This may include using standard contractual clauses or other safeguards recognised under data protection law. Details of these safeguards can be made available on request where applicable.
How we protect your data
We take appropriate technical and organisational measures to safeguard personal data against unauthorised access, alteration, disclosure or destruction. These measures may include controlled access to systems and premises, physical security measures at our facilities, encryption or pseudonymisation of data where appropriate and regular review of our security practices.
Your data protection rights
Under data protection laws, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.
Right of access: You can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you, together with related information.
Right to rectification: You can ask us to correct or update any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing.
Right to restriction of processing: You can ask us to restrict the processing of your data in certain situations, such as while we are investigating a request to rectify data or an objection to processing.
Right to object: You can object to processing based on our legitimate interests in certain circumstances, including any direct marketing activities. We will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms, or where processing is necessary for legal claims.
Right to data portability: For personal data that you provided to us and that we process by automated means based on consent or contract, you can request that we provide it to you in a commonly used, machine readable format or that we transmit it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.
How to exercise your rights
If you wish to exercise any of your data protection rights in relation to Storage Camden Town services in the Camden Town area, or if you have questions about this Privacy Policy or how we handle your data, you can contact us using the usual communication channels you use for your storage account. We may need to verify your identity before responding to your request, to protect your privacy and security.
Complaints and supervisory authority
If you are concerned about how we handle your personal data, we encourage you to contact us so we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority or with your local authority if you live outside the United Kingdom.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. When we make significant changes, we will take reasonable steps to bring them to your attention. The most recent version of this Privacy Policy will always apply to the personal data we hold and process about you.
